Refund Policy

1. Refund Window

You may request a full refund within 7 days of your purchase date, provided you meet the eligibility requirements below.

2. Eligibility

To qualify for a refund, you must:

• Have used no more than 10% of the credits included in your purchased plan.
• Submit your refund request within 7 days of the original purchase.
• Not have previously received a refund on the same account.

Free credits provided at signup are not eligible for refund. Only paid credit purchases qualify.

3. How to Request a Refund

To request a refund, email support@nanobananapro.co with the following information:

• Your account email address.
• The date of purchase.
• The plan or credit package purchased.
• The reason for your refund request.

4. Processing Timeline

We will review your request within 2 business days of receiving it. Approved refunds are processed back to your original payment method within 5-10 business days, depending on your bank or payment provider. Your remaining credits will be removed from your account once the refund is issued.

5. Non-Refundable Situations

Refunds will not be granted if:

• More than 10% of purchased credits have been used.
• The request is made after the 7-day refund window.
• Your account was terminated due to a violation of our Terms of Service.

6. Contact

For refund inquiries or any billing questions, reach out to support@nanobananapro.co.